General Terms and Conditions (GTC) of LeanQ Automation Innovation GmbH

1. Validity of the GTC and conclusion of the contract

These general terms and conditions (GTC) apply to sales contracts with private customers and companies (hereinafter referred to as "customer"), which are concluded via the website www. of the company LeanQ Automation Innovation GmbH (hereinafter referred to as "Provider"). The contract is concluded as soon as the Customer has sent an order and is informed about the successful transmission of the order via the website. Orders are automatically confirmed by the Provider via e-mail.

For purchase contracts concluded by other means, z.B. by telephone, e-mail or letter, these GTC also apply. The GTC can be read online at www. be read.

2. Prices

The prices of the items charged to the customer are the listed prices in effect at the time of the order. All our prices are quoted in Swiss francs and include VAT. The supplier reserves the right to change the prices at any time.

3. Shipping and delivery conditions, shipping costs

For each order, the packaging and shipping costs are calculated in the form of a lump sum, and this regardless of the number of items ordered. This lump sum depends on the shipping method: 9.50 CHF for B-Post, 11.50 CHF for A-Post. From an order value of 120 CHF, the packaging and shipping costs are waived. The provider reserves the right to deliver large order quantities, especially from companies, without surcharge by general cargo transport.

Delivery is limited exclusively to Switzerland and the Principality of Lichtenstein. If the given data are inaccurate, and therefore a delivery is impossible or delayed, the provider is not responsible. The provider is not liable for shipping problems attributable to the post office or DPD. In particular, the Provider is not liable for deliveries that are marked as delivered in the tracking systems of the Post and DPD.

Orders received are shipped daily from Monday to Friday (except on holidays of the Canton of Lucerne). All orders received before 3 pm will be shipped the same day from Monday to Friday. Orders by prepayment are excluded from this. Delivery will be made within 1 to 3 working days, depending on the shipping method. Orders by prepayment will be shipped only after receipt of payment.

Exceptional cases due to computer problems or other transmission problems are excluded from the above shipping conditions.

After the customer has sent an order on the website, it can be processed immediately by the provider and cannot be canceled by the customer.

After shipping, a shipping confirmation email with the tracking link of the Post Office or DPD will be sent to the email address provided by the Customer.

4. Liability, warranty and right of return

All of our items are quality products. The items are sold with no warranty other than that of the manufacturer.

For food products, the best before date ("Best before...") can be seen on the respective product page in the online store.

The Customer shall inspect the delivered goods as soon as possible and report any defects to the Provider by telephone or e-mail no later than 24 hours after receipt of the goods. The making of payments does not constitute a waiver of notice of defects.

The Provider grants the Customer a right to return unused and originally packaged items, which the Customer may exercise no later than 7 days after receipt of the goods. Foodstuffs are excluded from the right of return due to legal regulations and internal quality guidelines.

5. Payment

The provider offers as payment options the invoice, prepayment by bank transfer or a secured payment via credit cards, Twint and prepayment.

6. Liability for the online connections

The provider is not liable for defects and malfunctions for which he is not responsible, especially not for security defects and operational failures of third-party companies with which he cooperates or on which he is dependent.

Furthermore, the provider is not liable for force majeure, improper actions and disregard of risks on the part of the customer or third parties, excessive use, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.) that happen despite the necessary current security precautions.

7. Ownership of the goods

Until full payment of the goods, they remain the property of the provider.

8. Application of law

These GTC are governed by Swiss law, namely by the provisions of the Swiss Code of Obligations (OR).

9. Place of jurisdiction

The place of jurisdiction in the event of a legal dispute is that of Baar (ZG).

Status: 01.10.2023